TERMS & CONDITIONS
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount. You will also be responsible for return shipping charges back to our facility.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call our Customer Service Department at (866) 777-9292 and a representative will be happy to assist you with processing your return.